
Troubleshooting
60
Powerware
®
5140 User’s Guide www.powerware.com
Service and Support
If you have any questions or problems with the UPS, call your
or the at one of the following telephone numbers
and ask for a UPS technical representative.
In the United States
In Canada
All other countries
Please have the following information ready when you call the Help
Desk:
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer returnaddress and contact information
If repair is required, you will be given a Returned Material
Authorization (RMA) Number. This number must appear on the outside
of the package and on the Bill Of Lading (if applicable). Use the original
packaging or request packaging from the Help Desk or distributor. Units
damaged in shipment as a result of improper packaging are not covered
under warranty. A replacement or repair unit will be shipped, freight
prepaid for all warrantied units.
NOTE Forcriticalapplications,immediatereplacementmay beavailable.Callthe
for thedealer ordistributornearestyou.
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